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Take Control of Your After-sales
With COMS

A powerful platform for next level after-sales management, built especially for the consumer appliance and electronics Industry.

Complete Order Management System

COMS is an end-to-end white label solution that seamlessly connects all your after-sales partners on a single platform in the cloud.

TekoPro screenshot 1TekoPro screenshot 2TekoPro screenshot 3

This service is currently available in the Philippines only.

Complete Order Management System

With an intelligent platform, Teko manages:

  • Streamlined and fully synced with your internal organizations, customers, and service partners.
  • Automated with intelligent routing and real-time tracking of all service requests from start to completion.
  • Flexible in a simple Software as a Service (SaaS) model, managed in the cloud and projected to reduce costs by at least 40%.

The Most Cost Efficient Platform

Reduce after-sales technology cost by up to 40% compared to other solutions like SAP/C4C.

928

Nationwide service partners currently collaborating with distributors and manufacturers on COMS

6

Distributors and manufacturers currently dispatching and managing jobs on COMS

79,269

Jobs dispatched and tracked on COMS in the first 3 months and growing

Teko CarrierTeko MideaTeko ConduraTeko ToshibaTeko KelvinatorTeko Totaline

Flexible and Robust

Your complete after-sales platform, powered by Teko.

COMS Customizable

Customizable

Front-end portals and interfaces customized according to your brand, service flows, and content.

COMS Powerful Dashboard

Powerful Dashboard

Monitor real-time, measure key metrics, and connect partners, parts and logistics on a single comprehensive dashboard.

COMS Cloud-Based

Cloud-Based

Platform technology fully maintained for you in the cloud, including scalability, redundancy and secure hosting.

Built For The After-Sales Teams

Use automation and true real-time status updates to simplify and take control of In and Out-of-Warranty services, backjob processes, and parts ordering.

Customer Portal and Booking

Customer Portal and Booking

Service and KPI Tracking

Service and KPI Tracking

Call Center and Partner Portals

Call Center and Partner Portals

Parts Ordering and Status Tracking

Parts Ordering and Status Tracking

Inventory Integration and Service Invoicing

Inventory Integration and Service Invoicing

Technician Mobile App

Technician Mobile App

Key Features

Enhance communication and job progress tracking with powerful and easy to use features

For your customers
For your customers
  • Self-service portal with a booking system and service rating capability
  • Customized design with your brand, services, and prices
  • Integrated email and SMS for service confirmations and updates
For your service partners
For your service partners
  • Service center, dealer, and technician portals
  • Automated Job matching, dispatching, and backjob processing
  • Easy and simplified Job completion, parts ordering, and service invoicing
For your after-sales teams
For your after-sales teams
  • Call center portals and admin dashboards with a booking system
  • Fully customizable Job routing and service provider coverage areas
  • Complete control and tracking of all Jobs with real-time KPI monitoring
Explore more features

Real-time progress tracking

Your after-sales team will prevent escalations faster than ever before with the real-time progress monitoring of all service providers.

Real-time progress tracking

Field service visibility

Your customers will follow the service delivery in real-time with automated features while your after-sales support team will get full visibility of the service progress.

Real-time progress tracking