Built for the after-sales needs of consumer appliance and electronics distributors and manufacturers.
Engage the system intelligence to handle timely tasks and let your after-sales team focus on important duties.
Automatically dispatch your customer order to service providers.
Automatically match orders to service providers according to your job routing rules.
Take control and update orders on behalf of your customers and service providers anytime.
View your master calendar of all orders in progress by all service providers in real-time.
Receive replies to confirmations from your customers, handle the after service needs and track the quality.
Automatically dispatch your customer order to service providers.
Send automated emails and SMS confirmations to your customers and service providers.
Follow the quality of the service delivered and valuable customer feedback after each service.
Re-open jobs and route them to original service providers or assign them to others.
View KPIs, monitor real-time statistics and performance data of all service providers.
Sync all your customers and partners with user friendly portals to provide you real-time insights.
Let your customers book and manage their service requests anytime.
Let your service providers receive and update jobs, order parts and book requests for their walk-in customers.
Let your call center agents book and update jobs and respond faster to customer inquiries.
Monitor and resolve issues in real-time via powerful metrics and admin control.
Organize service providers and monitor field services with real-time progress tracking and alerts.
Onboard your service providers, manage service coverage, daily volume load and more.
Locate and track service providers in the field with real-time updates.
Collect data and receive updates with attachments in any file format: PDF, JPG, PNG.
Connect in real-time with your entire team via built-in communication channels.
Customize and integrate with your existing financial and inventory systems.
Integrate with your existing ERP/CRM solutions such as SAP S/4Hana.
Integrated with your parts inventory system and allow your service providers to order parts anytime
Use your domain name and branding to deliver seamless service to your customers.
Customize with your own service rates and service details.
Monitor job escalations and allow your after-sales team to take swift action with a streamlined process.
Allow your customers and business partners to escalate important jobs.
Track and route escalations to your after-sales members.
Validate In-Warranty units and maintain a reliable database of unit owners.
Allow your business partners to easily register In-Warranty units.
Quickly validate In-Warranty units and view unit owners details.
Track and integrate unit replacement workflow with your logistics.
View all jobs related to a unit replacement request and update job details.
Manage replacement requests with an approval process before releasing to your ERP solution.
Automatically receive all new features and updates with exclusive support 7 days a week.
Receive the support of our COMS dedicated technical team, 7 days a week.
Track and monitor critical activities of partners and after-sales staff on the platform in real-time.
